Shipping and Returns

Right to cancel

You have the right to cancel the purchase of goods within 24 hours of placing your order, providing your goods have not been dispatched.  Once you have notified us that you wish to cancel the order, any sum debited to us will be refunded to you as soon as possible and in any event within 30 days of your cancellation.


We do not accept returns unless the item is deemed to be faulty. All goods must be returned unopened and in an unused condition.  Goods should be returned by a signed for service and GTubee UK Ltd will cover the cost of this on receipt of the return, provided the goods are faulty and we are at fault.


TBA – Royal Mail 2nd Class Recorded

We dispatch all goods via Royal Mail Recorded Delivery, which can take up to 10 working days to be delivered to you.  If we receive confirmation from Royal Mail that your goods have been delivered and you state you have not received them, it is your responsibility to check with your local delivery office.  Gtubee UK Ltd are not responsible for missing items and will not issue a refund of goods lost or missing; this should be taken up with Royal Mail.